Cygnus Centre of Excellence

communication skills workshop by Rajrupa Chakravarty at Clirnet

Communication Skills Workshop

We at Cygnus partner with corporate to provide effective communication skills/Business communication training and workshops for employees, workplace leaders, and companies. The training sessions are interactive with pre and post training assessment, trouble shooting, handling specific pain points in enhancing effective communication and also devising templates and protocols to ease the communication process.

Effective Communication Skills Workshop could involve:

  • Understanding the essential features of Effective Communication
  • Understanding and tackling Barriers to Communication
  • Improving Verbal and Written communication skills with requisite focus on problem areas
  • Email etiquettes
  • Telephone etiquettes’
  • Business etiquettes
  • Dos and Don’ts in Effective Communication
  • How to handle difficult recipients in communication
  • Listening effectively
  • The key attributes of a good communicator
  • ‘Relationship building – CRM
  • Conflict management
  • Chat and whats app protocols

Our First Communication Skills Workshop

Cygnus Centre of Excellence was happy to partner with CLIRNET, the largest Live CME and doctor-generated content platform in the country to address their communication skill training needs. We devised the training plan according to our understanding of CLIRNET’s needs of effective client communication and areas of improvement noted. We addressed the training requirements of the Sales/Presales team along with their Sales Head and also will be doing virtual sessions for new joinees as a separate module.

Workshop on communication skills

The Communication Skills Workshop was focused on effective business communication and client relationship management and handling barriers to communication to build bridges and form long term relationships. It was aimed at enhancing the verbal and written communication skills with a stress on:

  • Email etiquettes – Essential features, language, tone, construction and format.
  • Telephone etiquettes and protocols – for handling prospective and existing client calls.

We provided Pre and Post Training assessment and detailed feedback as well. We have also worked out email templates and client call protocols for the team. The training spanned across 4 Saturdays, with one module covered each day. We also had an Introduction orientation and pre training assessment on the Friday evening preceding the first Saturday.

Workshop on Effective Communication Skills

We conducted 4 modules (details noted below) with a separate focus area in each one aimed at enhancing confidence and effectiveness of the Sales and Pre Sales team and resolving their queries and addressing their problem areas. They have to make cold calls to prospective clients and also management existing clients. They have to present new services and products and address queries and issues raised by clients existing platforms.

It was a mixed team with freshers and experienced people , juniors and seniors including the sales head. We did sessions on verbal and written communication and we had mock calls and written assignments and email writing assessments. We had Q&A sessions after each session that often spanned much beyond the schedule. We had pre and post training assessments after each module and a detailed orientation session at the onset.

Trainer : Rajrupa Chakravarty

Trainer Profile: Rajrupa Chakravarty

  • Member – Board of Governors – Cygnus Centre of Excellence
  • A communication and soft skills facilitator with wide ranging experience as faculty at various institutes
  • HR professional – has been the HR head and resource person for training at Netscribes India Pvt. Ltd
  • Amateur actor
  • Freelance writer
  • Voice Over artist
Workshop Modules

Introduction and PTA – 17th June 2022

Topics: Introduction and Pre Training Assessment

Scope: Introduction of the concept of effective communication  and assessing the proficiency level of the team – Also getting familiar with participants

Methodology: Verbal communication proficiency assessment through self introduction of attendees and a basic written exercise

Module 1: (Communication – verbal) – 18th June 2022

Scope: Introduction to communication. Essence of effective communication. Understanding the process. Barriers to communication. Essential “C”s of communication

Methodology: Lecture and Interactive session using PPT

Module 2: (Telephone Etiquettes) – 25th June 2022

Scope: Style, Tone, Language, Essential norms, Essential “P”s of Telephone etiquette

Methodology: Lecture and Interactive session using PPT

Module 3: (Written communication ) – 2nd July 2022

Scope: Verbal vs. Written communication – Pros and cons.  Essential features of effective written communication

Methodology: Lecture and Interactive session using PPT

Module 4: (Email Etiquettes) – 9th July 2022

Scope: Essential features, structure, tone, language, style, format, Dos and don’ts and typical blunders

Methodology: Lecture and Interactive session using PPT

 

Participating Institute

#Clirnet Services Private Limited

Glimpses of the workshop

Feedback on the Workshop on Effective Communication Workshop

We took feedback and inputs from the team and Sales Head after each session and also addressed the queries voiced post session. The feedback was truly overwhelming and the post training assessments showed marked improvements. The participants walked away happy and expressed a strong desire for more such sessions. Their feedback has been recorded and embedded below.

 

Event Feedback

 

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Hourly Schedule

Communication Workshop - Clirnet

17th June 2022
Introduction and Pre Training Assessment
Speakers:
Rajrupa Chakravarty
18th June
Communication - verbal
Speakers:
Rajrupa Chakravarty
25th June
Telephone Etiquettes
Speakers:
Rajrupa Chakravarty
2nd July
Written communication
Speakers:
Rajrupa Chakravarty
9th July
Email Etiquettes
Speakers:
Rajrupa Chakravarty
Rajrupa Chakravarty

Date

Jun 18 2022
Expired!

Time

10:00 am - 4:00 pm

Local Time

  • Timezone: America/New_York
  • Date: Jun 18 2022
  • Time: 12:30 am - 6:30 am

Location

Clirnet Services Private Limited
Category

Speaker

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