Cygnus Centre of Excellence

Communication Workshop by Rajrupa Chakravarty at Clirnet

Communication Workshop

Cygnus Centre of Excellence was happy to partner with CLIRNET, the largest Live CME and doctor-generated content platform in the country to address their communication training needs. We devised the training plan according to our understanding of CLIRNET’s needs. We addressed the training requirements of the Sales/PreSales  team along with their Sales Head and also will be doing virtual sessions for new joinees as a separate module.
The training aimed to enhance the verbal and written communication skills with a focus on :
Email etiquettes – Essential features, language, tone, construction and format. Telephone etiquettes and protocols – for handling prospective and existing client calls.
We provided Pre and Post Training assessment and detailed feedback as well. We have also worked out email templates for the team. The training spanned across 4 Saturdays, ,with one module covered each day. We also had a Introduction orientation and pre training assessment on the Friday evening preceding the first Saturday.


Trainer : Rajrupa Chakravarty

Trainer Profile: Rajrupa Chakravarty

  • Member – Board of Governors – Cygnus Centre of Excellence
  • A communication and soft skills facilitator with wide ranging experience as faculty at various institutes
  • HR professional – has been the HR head and resource person for training at Netscribes India Pvt. Ltd
  • Amateur actor
  • Freelance writer
  • Voice Over artist
Workshop Modules

Introduction and PTA – 17th June 2022

Topics: Introduction and Pre Training Assessment

Scope: Introduction of the concept of effective communication  and assessing the proficiency level of the team – Also getting familiar with participants

Methodology: Verbal communication proficiency assessment through self introduction of attendees and a basic written exercise

Module 1: (Communication – verbal) – 18th June 2022

Scope: Introduction to communication. Essence of effective communication. Understanding the process. Barriers to communication. Essential “C”s of communication

Methodology: Lecture and Interactive session using PPT

Module 2: (Telephone Etiquettes) – 25th June 2022

Scope: Style, Tone, Language, Essential norms, Essential “P”s of Telephone etiquette

Methodology: Lecture and Interactive session using PPT

Module 3: (Written communication ) – 2nd July 2022

Scope: Verbal vs. Written communication – Pros and cons.  Essential features of effective written communication

Methodology: Lecture and Interactive session using PPT

Module 4: (Email Etiquettes) – 9th July 2022

Scope: Essential features, structure, tone, language, style, format, Dos and don’ts and typical blunders

Methodology: Lecture and Interactive session using PPT

Participating Institute

#Clirnet Services Private Limited

Glimpses of the workshop



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Hourly Schedule

Communication Workshop - Clirnet

17th June 2022
Introduction and Pre Training Assessment
Rajrupa Chakravarty
18th June
Communication - verbal
Rajrupa Chakravarty
25th June
Telephone Etiquettes
Rajrupa Chakravarty
2nd July
Written communication
Rajrupa Chakravarty
9th July
Email Etiquettes
Rajrupa Chakravarty
Rajrupa Chakravarty


Jun 18 2022


10:00 am - 4:00 pm

Local Time

  • Timezone: America/New_York
  • Date: Jun 18 2022
  • Time: 12:30 am - 6:30 am


Clirnet Services Private Limited



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