Communication & Self Development Workshop – Practical tips for Success

Communication - Zydus

Communication & Self Development Workshop – Practical tips for Success

Communication Workshop- For Zydus Sales Team- Mumbai 

It was a wonderful experience partnering with Inspire ACE to conduct  a communication skills and self development  workshop for Zydus , a leading global pharmaceutical firm in Mumbai, The workshop was conducted by Aparna Sengupta Khastgir of Inspire ACE and Rajrupa Chakravarty of Cygnus Minds. The workshop was primarily organised by Inspire ACE as commissioned by Zydus. The participants were of varied experience levels – freshers and veterans with over 18 years of experience. The team dealt with gynaecologists  as their clients.
It was a day long workshop dealing with various aspects of communication and how to overcome barriers and challenges along with practical tips, exercises and interactive sessions and role plays.
The workshop was conducted on 17th August 2023.

Trainer : Aparna Sengupta Khastgir & Rajrupa Chakravarty

Trainer Profile : Aparna Sengupta Khastgir
  • Teaching  English Literature and Language.
  • Has been a lecturer in Rani Birla Girls’ College, Kolkata, Victoria College, Kolkata and Jadavpur University, Kolkata, to both the undergraduates and postgraduates.
  •  Examiner for the bachelor’s degree under the Calcutta University & for the Royal College of Obstetricians and Gynaecologists
  • Author
  • Trains Italian professionals in business English, run workshops for various corporate firms and gives motivational talks
  • Founder-Director of a career counselling institute called ACE Inspire.
  • Has also collaborated with Apollo MedSkills in Hyderabad, a Healthcare Skill Development Company of Apollo Hospitals Group. to form AGK Apollo MedSkills Professionals Services Pvt Ltd.

Trainer Profile: Rajrupa Chakravarty

  • Chief Executive Officer and Co Founder  – Cygnus Minds
  • A communication and soft skills facilitator with wide ranging experience as faculty at various institutes
  • HR professional – has been the HR head and resource person for training at Netscribes India Pvt. Ltd
  • Amateur actor
  • Freelance writer
  • Voice Over artist
Workshop Modules

Module 1 Orientation & Introduction 9 – 9.45 am
Role play 1
Module 2A Introduction to communication. Essence of effective communication. Understanding the process. Barriers to communication. Essential “C”s of communication 10.0 – 10.40 am
Module 2B Meeting Challenges and ground reality of   10.40 – 11 am

Foot soldiers – Sales Team – discussion on real life challenges and situations faced by them

  • Why difficult to sell to Doctors
  • The  challenges they face.

Things to take note of :

  • Doctor have the power  to prescribe, They can be intimidating, Doctors like their status quo
  • The sales pitch has to be a Conversation, not presentation- Avoid Droning on…
  • Always have a plan

How to make a Lasting Impression :

  • Prepare well
  • Stay ahead
  • Follow up
  • The black cat analogy
  • Evidence-based medicine
  • Ideal scenario

They were given practical tips on how to gain appointments , get time to showcase their products convincingly and  clinch deals. They were asked to recreate situations they face when the doctor is resistant and non responsive and refuses to entertain the foot soldiers and solutions were discussed

Role play 2 11 – 11.45 am
Energy saving initiatives
Creating fun work space
Overhauling refreshment services in canteen

Module 3A Email etiquettes 12.00 -12.40 pm
Module 3B Activities 12.40 -1.15 pm

Module 4 Phrasal verbs, Idioms & Common mistakes 2.15/2.30 – 4.00 pm

Methodology: Lecture and Interactive session using PPT followed by Activities and Role plays

Participating Institute

#Zydus

Glimpses of the workshop

Feedback

It was indeed gratifying to receive such positive feedback from the participants of Zydus. Everyone participated with enthusiasm and proactiveness and immense interest. Each one went away with tipa they promised to implement.

#communicationskillstraining
#interactiveworkshop
#communicationiskey
#barrierstocommunication
#EffectiveCommunication
#practicaltips
#emailetiquette #challengesofsalesteam #howtoselltodoctors #commonmistakes

The event is finished.

Date

Aug 17 2023
Expired!

Time

All Day

Local Time

  • Timezone: America/New_York
  • Date: Aug 16 - 17 2023
  • Time: All Day

Labels

Education

Location

Gold Finch Hotel
Plot No.34/21, Central Road, MIDC, Andheri East Mumbai – 400 093
Website
https://www.goldfinchhotels.com/contact-us/

Organizer

ACE Inspire - Advanced Centre for English
Website
https://aceinspire.in/

Speakers

  • Rajrupa Chakravarty
    Rajrupa Chakravarty
    Chief Executive Officer - Cygnus Minds

    Chief Executive Office – Cygnus Minds
    An entrepreneur, voice over artist, communication and soft skill trainer, HR professional,writer and amateur actor, Rajrupa thrives in her people-connect skills. She has been a faculty at several institutes and colleges teaching communication and soft skills. She has handled several portfolios in the corporate sector and has headed HR function for several years.
    She is an alumnus of St Xavier’s College, Kolkata and a post graduate in English Literature from the University of Kolkata. She is the recipient of the proficiency medal along with several other awards from National Institute of Personnel Management

  • Aparna Sengupta Khastgir
    Aparna Sengupta Khastgir
    Founder and Managing Director at Advanced Centre for English

    I have been in teaching for more than 30 years now. My subject is both English Literature and Language. I have a postgraduate degree from the Calcutta University and a doctoral degree from King’s College, London. I have taught as a lecturer in Rani Birla Girls’ College, Kolkata, Victoria College, Kolkata and Jadavpur University, Kolkata, to both the undergraduates and postgraduates. My areas were Shakespeare, Milton, Victorian and Modern Poetry. I had also been an examiner for the bachelor’s degree under the Calcutta University. I am currently editing the final manuscript of my book on ‘An end; and that is all.’ Closure in Shakespeare’s Classical Tragedies and Poems for the general readership. I am an examiner for the Royal College of Obstetricians and Gynaecologists where I assess the soft skills of the postgraduate doctors who aim to work in the United Kingdom. I train Italian professionals in business English, run workshops for various corporate firms and give motivational talks to schools and colleges organised by the Rotary Sadan, Kolkata and various publishing houses. I am the Founder-Director of a career counselling institute called ACE Inspire. While Advanced Centre for English teaches functional & communicative English, Inspire is an offshoot, created as a career advancing institute to facilitate students to write various competitive examinations, both national and international. In a valued partnership with BIRTH, a busy fertility centre in Kolkata, ACE Inspire has also launched a charitable trust named BIRTH Inspire Foundation to provide support and platform for a civil society represented by informed people. I have also collaborated with Apollo MedSkills in Hyderabad, a Healthcare Skill Development Company of Apollo Hospitals Group. Together we have flagged off this service in Kolkata under the banner of AGK Apollo MedSkills Professionals Services Pvt Ltd. We aim to develop the human resources in India with relevant healthcare skills and on-job training exposure to make trainee doctors, nurses, paramedics and hospital support staff much more employable.

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