We at Cygnus partner with corporate companies to provide effective communication skills/Business communication training and workshops for employees, workplace leaders, and companies. The training sessions are interactive with pre and post training assessment, trouble shooting, handling specific pain points in enhancing effective communication and also devising templates and protocols to ease the communication process.

It was a wonderful experience for Cygnus Minds to conduct a training on Calling Etiquette for the entire back office team of Trinity Tradex Pvt Ltd.

The Calling Etiquette Training Session

The Team

The team handles multiple tasks like cold calling, customer handling, service queries, negotiation, sales calls, grievance handling,crisis management,trouble shooting and follow up calls.Most of the team members were veterans and had been with the organisation for long tenures. There were some newcomers as well.

The session

Rajrupa Chakravarty undertook the training covering all aspects of effective client calling and telephone etiquette. Cygnus is thankful to Samit Banerjee for trusting us with this training and the wonderful hospitality.

Trainer Profile: Rajrupa Chakravarty

• Member – Board of Governors – Cygnus Centre of Excellence
• A communication and soft skills facilitator with wide ranging experience as faculty at various institutes
• HR professional – has been the HR head and resource person for training at Netscribes India Pvt. Ltd
• Amateur actor
• Freelance writer
• Voice Over artist

Topics

Scope of  Training : Style, Tone, Language, Essential norms, Essential “P”s of Telephone etiquette

Methodology: Lecture and Interactive session using PPT

• Ice breaking session
• Essential features of effective communication
• Handling Telephone calls
• Different types of calls and the requisites – scheduled calls, cold calls, trouble shooting , grievance handling , negotiation, service calls, enquiry handling  and CRM
• Why is Calling Etiquette important
• Getting ready for a call
• Call opening
• Conversing with a client
• Call closure
• Useful phrases
• Discussion on real problems and situations and solutions
• Q&A

Participating Institute

Trinity Tradex Pvt Ltd

Glimpses of the Session

/https://fb.watch/tMom11DpqD/

Feedback on the Session on Calling Etiquette

The session was very well received and will have a follow session scheduled soon. The participants were eager and enthusiastic and shared freely. They discussed their problems and sought solutions . They have committed to apply the tips and solutions discussed

 

Event Feedback

 

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